General terms and conditions for use of the vintagedolls.bg website These General Terms and Conditions govern the relationship between “Vi GOLD 2018” Ltd. (hereinafter referred to as vintagedolls.bg) on the one hand, and users of electronic (internet) pages and services located on the vintagedolls domain. bg (called site for brevity). These terms are binding on all users. By clicking on any object, link or button located on the pages of vintagedolls.bg (with the exception of the link to these General Terms and Conditions), the user agrees, fully accepts and undertakes to comply with these General Terms and Conditions.
Important: Conditions for purchased VOUCHER for procedures:
– If you are more than 15 minutes late for a scheduled appointment, the VOUCHER is considered used. – You can cancel a class no later than 24 hours before the scheduled class. Otherwise, the voucher is considered used. – With a purchased voucher, you have the right to 1 re-recording of the class.
Monthly subscription terms:
– The amount for the salary package is not reimbursed regardless of the number of procedures used; – The procedures are unlimited, but are performed under a special recommendation and traceability by a therapist, in order to maximize their effect; – The procedures cannot be replaced by others not included in the promotion; – Only the specified procedures are included in the subscription; – Hours are limited, some may have to be done at one of our other centers; – Classes postponed earlier than 24 hours do not guarantee rebooking in the coming days, due to busy schedules; – If you are more than 15 minutes late, the class is considered invalid; – The preliminary consultation and the making of a plan for carrying out the procedures are mandatory; – Some of the procedures are done every month for maximum effect; – Appointments can be reserved after pre-paying the vouchers and presenting a unique code in the upper right corner;- Procedures are performed only with a pre-recorded appointment; – The subscription is valid only for 1 month from its purchase; – The subscription is in the same name and is not transferable; – The number of monthly subscriptions is limited.
Conditions for the LOYAL CLIENT card, see item 10
1. MERCHANT DATA
1.1 Information according to the Law on Electronic Commerce and the Law on Consumer Protection Name of the Provider: “Vi GOLD 2018″ OOD EIK (BULSTAT): BG205418337 Headquarters and address of management: BULGARIA Sliven Region, Nova Zagora Municipality, Nova Zagora 8900 St. Patriarch Euthymius” No. 57 Binka Dimitrova Correspondence details: 0897909041 1.2. Supervisors
Personal Data Protection Commission (PCPD)
Address: 1592 Sofia, Prof. Blvd. Tsvetan Lazarov” No. 2, phone: 02 / 915 35 18 fax: 02 / 915 35 25 e-mail: kzld@cpdp.bg website: www.cpdp.bg
Consumer Protection Commission (CCP)
Address: 1000 Sofia, Slaveykov Square №4A, phone: 02 / 980 25 24 fax: 02 / 988 42 18 hotline: 0700 111 22 website: www.kzp.bg
1.3. Link to ORS
The European Commission’s (EC) Online Consumer Dispute Resolution (CDR) platform is accessible via the following link: https://webgate.ec.europa.eu/odr/
2. REGISTRATION
In order to obtain the right to make valid requests to purchase the goods offered on vintagedolls.bg, it is necessary to register (or make them as a “Guest”). When registering, you must enter the address that will be used for delivery, your first and last name, e-mail, contact phone(s). You also need to choose a password. After you have successfully registered, for each individual order, you have the opportunity to correct your contact phone number and delivery address, as well as to designate your representative to accept the order. By ticking the “I agree with the General Terms and Conditions” box, the customer makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, by which he declares that he is familiar with these General Terms and Conditions and accepts them.
3. PRIVACY OF DATA
The personal data that vintagedolls.bg receives during registration will be used only for user service – acceptance and fulfillment of orders, delivery of information in the form of a newsletter and contact with users in case of problems related to the order. vintagedolls.bg guarantees that the data in question will not be provided in any form to third parties or used for purposes other than those described above. Users subscribed to our newsletter can unsubscribe at any time. The user account of a specific user can be deleted from the database of vintagedolls.bg, together with the data attached to it, at any time if desired by the user. Full information on the collection, processing and use of personal data is published on our Data Privacy Policy page.
4. ORDER
4.1. Accepting orders Orders are accepted on the site 24 hours a day, incl. on weekends. When finalizing your order, you have the opportunity to see the products you are buying and their prices, your names, e-mail, phone, address, delivery method and payment method. After finalizing the order on the phone number you specified, you will receive a confirmation with the same information. For each stage of order processing (confirmation of availability, shipment, etc.) you will be notified by an operator by e-mail or phone. You can monitor the status of current and previous orders from your profile. 4.2. Payment amount The final price of the order is calculated as the sum of the prices of the ordered products. All prices include VAT and are not subject to change from the moment of ordering to the moment of payment. The amount for Delivery is determined according to the current tariffs of the courier company. Delivery is paid separately to the courier and is not included in the final price of the ordered product. 4.3. Problems with order fulfillment The fulfillment of your order may be hindered for any of the following reasons: – One or all of the ordered goods/services are not available; in this case we will contact you as soon as possible. – No payment has been made (payment delay) by the user if he has chosen bank transfer. – Lack of a phone number to contact the user. In the event of delivery problems due to our fault, all additional costs are at our expense. In all other cases, subsequent shipment will be at your expense.
5. METHODS OF PAYMENT
5.1. Payment on delivery (cash on delivery) The amount due is paid in cash directly to the courier upon receipt of the goods. In most Econt offices, payment can also be made with a bank card through a POS terminal. 5.2. Payment by bank transfer Payment of the due amount is made by bank transfer to the bank account specified by vintagedolls.bg. After the payment is received in our system, the processing of your order begins. Upon receipt of the goods, no payment is due to the courier. Important! When payment is received by bank transfer, a tax invoice must be issued to the payer, for which the payer is obliged to provide identification data according to the current legislation (for natural persons and sole traders – EGN or LNCH, for legal entities – EIK, for other persons – service number ). 5.3. Payment via PayPall Supports payment with Borika, Euroline, Maestro, Master Card, Visa Electron, Visa Classic cards. By selecting this method, you will be transferred to the paypall.com page to finalize the transaction. After the payment is received in our system, the processing of your order begins.
6. ORDER REFUSAL and APPOINTMENT
6.1. Right of refusal Every consumer (natural person) has the right to return one or more goods purchased by him within 14 calendar days from the date of receipt without specifying a reason for the return. To exercise your right of withdrawal, you must inform us unequivocally of your decision within the 14-day withdrawal period by sending an e-mail to office@vintagedolls.bg or using the standard purchase withdrawal form. The user is obliged to store the received goods, their quality and safety and in the form in which he received them, until the moment of their return to vintagedollsbg.shop. 6.2. Refunds In compliance with the criteria for returning goods, vintagedolls.bg will refund in full the sums received from the user, including the costs of delivery to the user’s address (if such were charged and only up to the amount of the value of standard delivery). The amount is refunded no later than 14 days, starting from the date on which the user exercised his right of withdrawal in the manner described in point 6.1 above and according to Art. 52 of the Civil Code. The refund is made by bank transfer to the bank account specified by you or by the same means of payment used in the original transaction. We may refuse a refund until we receive the products back or until you provide proof that you have sent them to us – whichever occurs first. 6.3. Shipments damaged during transport vintagedolls.bg insures at its expense the sent shipments up to the amount of the declared value of the contents. Important! It is the customer’s (recipient’s) duty to open the delivered package at the time of its receipt, in the presence of the courier, and check for damage to the package or lack of its contents due to transportation. A claim for a damaged shipment is made at the time of receipt of the shipment and in the presence of the courier, and this is noted with a note in the bill of lading and with a finding report filled out on the spot in two copies. The constative protocol is mandatory for the validity of the damages and shortages of the shipment covered by the insurance. The customer, or the recipient of the shipment, is obliged to request a copy of the protocol, then contact a representative of vintagedolls.bg to file a complaint. vintagedolls.bg undertakes to replace the damaged/missing item free of charge or refund the amount paid by the customer, only after the client has provided the protocol. 6.4. Postponement of an appointment You can postpone the appointment no later than 24 hours before the procedure. When you call later, the voucher is considered used. In case of a delay of more than 15 minutes, the voucher is considered invalid.
7. GOODS WARRANTY
All goods offered at vintagedolls.bg are provided by official representatives and importers. All goods that are subject to warranty service are accompanied by the necessary documents with information on the term, conditions and place of warranty service (if any).
8. DISPUTES AND COMPLAINTS
In the event of situations arising in relation to unresolved issues, the customer has the right to address the disputed issues to our associate at the address indicated for correspondence.
9. CONDITIONS OF PROCEDURE VOUCHER PURCHASES
1. If you are more than 15 minutes late for a scheduled class, the VOUCHER is considered used. 2. You can cancel a class no later than 24 hours before the scheduled class. Otherwise, the voucher is considered used. 3. With a purchased voucher, you have the right to 1 re-recording of the class.
10. TERMS FOR LOYALTY CARD
- Issued to regular customers.
- One point is equal to the amount paid for a procedure.
- When you accumulate 7 points, the client receives an 8th free procedure of choice, the value of which is calculated as the arithmetic average of the remaining 7.
- For the gift procedure – you do not receive a point.
- If the selected bonus procedure cannot spend the amount that has been accumulated, the balance is not transferred to a point, but is lost.
- After the execution of one Loyal Client card (7 paid procedures and the 8th – a gift), a new card is started at the 9th paid procedure.
- A point is added after the paid procedure is completed, if the card is forgotten, the point is not reissued, but lost.
- A lost card is not refundable.
Points are not issued in the following cases:
- For promotions with more than 40% discount on a procedure – no point is issued
- When purchasing package procedures – no point is issued
- For free DEMO procedures – no point is issued
